by Reputation Health | Sep 16, 2014 | Customer Service, HealthGrades, Reputation Management, Reputation Monitoring, Review Management, Surveys, Tips and Tricks, Vitals, Yelp
We felt compelled to share the following article from USA Today on doctor rating sites. Review sites are becoming more influential for patients looking to select a physician and this article makes some wonderful points. We guide and assist our clients in responding to...
by Reputation Health | Apr 28, 2014 | Reputation Management, Reputation Monitoring, Review Management, Surveys
Piedmont Healthcare, a five-hospital network, is becoming one of the first healthcare provider groups to post independent patient reviews online. According to Piedmont officials, the reviews are collected by independent patient research company Press Ganey and are...
by Reputation Health | Apr 11, 2014 | Customer Service, Surveys, Tips and Tricks
Want to improve patient satisfaction in your medical practice? Improve the wait times in your practice. When it comes to patient satisfaction several issues came up but the biggest was how long it took to be seen. This was followed by billing or payment issues, staff...
by Reputation Health | Apr 9, 2014 | Customer Service, Review Management, Surveys, Yelp
According to a report completed by softwareadvice.com, here are some key findings regarding how patients use online reviews from 2013. Key Findings: Healthgrades is the most popular online review site and Yelp is the most trusted Patients are most likely to use online...
by Reputation Health | Mar 24, 2014 | Customer Service, Reputation Management, Surveys
Global survey company SurveyMonkey estimates it helps its clients (which they say includes 99 percent of the Fortune 500) collect more than 2 million survey responses daily. That translates to billions of surveys per year. Is all that feedback helping retailers build...
