by Reputation Health | Jan 13, 2017 | Customer Service, HealthGrades, Online Reviews, Review Monitoring, Vitals
Online reviews more than ever are critical to a businesses success. This is no different in a medical practice or for a physician. Over 80% of patients will look at online reviews before selecting a new physician Like it or not new patients are going to rely on the...
by Reputation Health | Jun 22, 2016 | Customer Service, Reputation Management, Review Monitoring, Social Media
Monitor and read online reviews to find out what patients are saying about you and your staff. There are review monitoring services available to track and manage reviews or you can just log on to sites every day or two to see what’s being said. The reviews are...
by Reputation Health | May 28, 2015 | Customer Service, Reputation Management
Yesterday at a meeting not related to healthcare, the discussion gravitated towards customer service in medical practices. After a brief discussion it was agreed that lengthy and late appoints was one of the biggest pain points in visiting a doctor. So fast-forward to...
by Reputation Health | May 12, 2015 | Customer Service, HealthGrades, Reputation Management, Review Management, Review Monitoring, Vitals, Yelp
Why is this important to your medical practice? Knowing what sites medical practices trust helps physicians and medical practice administrators to focus their efforts on the online reviews sites that matter the most. Claiming your Yelp and Healthgrade accounts and...
by Reputation Health | May 11, 2015 | Customer Service, Reputation Management, Reputation Monitoring, Review Monitoring
According to a recent study by softwareadvice.com, more patients than ever are using online reviews to search for a doctor. The number of patients using online reviews jumped 68% over 2013. Also, a majority of patients searching online are using reviews to select a...
by Reputation Health | Apr 2, 2015 | Customer Service, Reputation Management, Reputation Monitoring
During a recent study by Reputation Health of over 500 patient reviews we discovered that 86% of patient complaints stemmed from the office staff or customer service policies. Think about that for a second. As a physician your reputation in the area is critical to...
