by Reputation Health | May 11, 2015 | Customer Service, Reputation Management, Reputation Monitoring, Review Monitoring
According to a recent study by softwareadvice.com, more patients than ever are using online reviews to search for a doctor. The number of patients using online reviews jumped 68% over 2013. Also, a majority of patients searching online are using reviews to select a...
by Reputation Health | Apr 2, 2015 | Customer Service, Reputation Management, Reputation Monitoring
During a recent study by Reputation Health of over 500 patient reviews we discovered that 86% of patient complaints stemmed from the office staff or customer service policies. Think about that for a second. As a physician your reputation in the area is critical to...
by Reputation Health | Sep 29, 2014 | Business listings, Customer Service, Facebook, Google Local, Google Plus, HealthGrades, Reputation Monitoring, Social Media, Tips and Tricks, Vitals, Yelp
Regardless of your medical practice size, there are certain marketing tools that every practice needs. Online Review Tracking Online reviews can make or break a practice. Over 72% of patients go online before visiting a medical practice. You want to make sure what...
by Reputation Health | Sep 26, 2014 | Business listings, Reputation Management, Reputation Monitoring
Have you looked at your online listings for your medical practice lately? 98% of medical practices have old, incorrect or missing information on the internet! Why are your online business listings important? Customers Rely on Listing Information – Your...
by Reputation Health | Sep 16, 2014 | Customer Service, HealthGrades, Reputation Management, Reputation Monitoring, Review Management, Surveys, Tips and Tricks, Vitals, Yelp
We felt compelled to share the following article from USA Today on doctor rating sites. Review sites are becoming more influential for patients looking to select a physician and this article makes some wonderful points. We guide and assist our clients in responding to...
by Reputation Health | Apr 28, 2014 | Reputation Management, Reputation Monitoring, Review Management, Surveys
Piedmont Healthcare, a five-hospital network, is becoming one of the first healthcare provider groups to post independent patient reviews online. According to Piedmont officials, the reviews are collected by independent patient research company Press Ganey and are...
