by Reputation Health | Apr 11, 2014 | Customer Service, Surveys, Tips and Tricks
Want to improve patient satisfaction in your medical practice? Improve the wait times in your practice. When it comes to patient satisfaction several issues came up but the biggest was how long it took to be seen. This was followed by billing or payment issues, staff...
by Reputation Health | Apr 9, 2014 | Customer Service, Review Management, Surveys, Yelp
According to a report completed by softwareadvice.com, here are some key findings regarding how patients use online reviews from 2013. Key Findings: Healthgrades is the most popular online review site and Yelp is the most trusted Patients are most likely to use online...
by Reputation Health | Mar 24, 2014 | Customer Service, Reputation Management, Surveys
Global survey company SurveyMonkey estimates it helps its clients (which they say includes 99 percent of the Fortune 500) collect more than 2 million survey responses daily. That translates to billions of surveys per year. Is all that feedback helping retailers build...
by Reputation Health | Mar 21, 2014 | Reputation Management, Reputation Monitoring, Review Management
Yahoo and Yelp have partnered to incorporate Yelp listings and reviews from local businesses into Yahoo’s site. (see the example below) It is anticipated that Yelp reviews will be phased in over the coming months for all business. At the current time there are...
by Reputation Health | Mar 21, 2014 | Reputation Management, Review Management
According to a Nielsen Report, reviews posted online on sites like Yelp, Google, Health Grades and Vitals have become a trusted source of information for consumers looking to make buying decisions with 70% of consumers saying the trust what is written. What does this...
