by Reputation Health | Jun 22, 2016 | Customer Service, Reputation Management, Review Monitoring, Social Media
Monitor and read online reviews to find out what patients are saying about you and your staff. There are review monitoring services available to track and manage reviews or you can just log on to sites every day or two to see what’s being said. The reviews are...
by Reputation Health | May 28, 2015 | Customer Service, Reputation Management
Yesterday at a meeting not related to healthcare, the discussion gravitated towards customer service in medical practices. After a brief discussion it was agreed that lengthy and late appoints was one of the biggest pain points in visiting a doctor. So fast-forward to...
by Reputation Health | May 12, 2015 | Customer Service, HealthGrades, Reputation Management, Review Management, Review Monitoring, Vitals, Yelp
Why is this important to your medical practice? Knowing what sites medical practices trust helps physicians and medical practice administrators to focus their efforts on the online reviews sites that matter the most. Claiming your Yelp and Healthgrade accounts and...
by Reputation Health | May 11, 2015 | Customer Service, Reputation Management, Reputation Monitoring, Review Monitoring
According to a recent study by softwareadvice.com, more patients than ever are using online reviews to search for a doctor. The number of patients using online reviews jumped 68% over 2013. Also, a majority of patients searching online are using reviews to select a...
by Reputation Health | May 5, 2015 | Review Management, Review Monitoring, Yelp
Having a great Yelp! page can make the difference between patients selecting your medical practice or choosing another practice. Check out the examples below and our 5 tips for making making your Yelp page great! Which medical practice would you rather visit from the...
